CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
Contact us here at
mail@smithandwesternonline.com
RETURNS
Regular priced items and sale items up to 15% off may
be returned or exchanged for full refund to your method
of payment within 5 days of receipt of your merchandise.
If we don't hear from you within 5 days of receipt of your merchandise, we will assume you are happy with your
purchase and consider the sale final.
Wholesale Orders Are Non-Returnable
All sale items sold at 20% off or more are final sales and
cannot be returned, exchanged or refunded.
Shipping fees are non-refundable.
All returns must be received back within 10 days
from the day you notify us that it's being returned,
after that the return/exchange will be closed.
FAQ
Do you provide International delivery?
No, Only within the United States.
How do I return an item?
Email us at mail@smithandwesternonline.com
within 5 days of receiving your order.
What is your returns policy?
See above "Returns"
How do I track my order?
If a tracking number was not provided to you, contact
us at mail@smithandwesternonline.com
Can I have my order shipped
overnight or 2 day air?
Sorry, but not at this time.
What are your delivery options?
We normally ship USPS First Class or Priority. On larger
or high value purchases we will ship UPS.